Neil Hopkin-Thomas

Relief Manager


I hold one of the privileged positions of being a Relief Manager here at CRW. Having been with the company for almost a year, my role entails visiting all of our stores offering encouragement and support to our amazing volunteers and assisting with training and development. One of my key duties is to identify any potential improvements where necessary to deliver the best service possible throughout our stores. I am very much a hands-on person and I particularly enjoy working with our volunteers, who are the secret of our success.


When I’m not at work, you’ll probably spot me eating around the South Wales area in my role of a restaurant reviewer. I am also currently working with a screen writer who is making a film about my great, great aunt who was the UK’s first female professional tattoo artist. I also appreciate a nice glass of wine to unwind with.